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ug1881 Privacy Policy for Clear Data Choices

ug1881 Privacy Policy explains what we collect when you open an account, sign in from a phone, or connect DANA, OVO, GoPay and QRIS.

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ug1881 ug1881 Privacy Policy for Clear Data Choices
CONTACT YOUR WAY

Three Paths For Privacy Questions

A clear contact route helps when you want to ask about a record, correct an account detail or understand a wallet reference. We keep privacy help close to the account area, so you do not need to explain your full account history in a public message. Choose the path that matches your question and include only the details needed to locate it.

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Account access help

Use the account help path when your phone verification, sign-in record or device entry looks unfamiliar. We can explain the relevant account detail after confirming that you control the account.

Wallet record query

For DANA, OVO, GoPay or QRIS questions, provide the payment reference shown in your cashier receipt. We use that reference to locate status details without asking for an unnecessary wallet password.

Privacy request path

Ask through the privacy contact route in your account area when you want a copy, correction or clarification about personal records. We may request account checks before discussing private data.

CONTROL YOUR RECORDS

Six Ways We Handle Personal Data

We apply the Privacy Policy to the practical moments that matter: account creation, phone checks, wallet matching, mobile sessions and contact requests.

Account details

We hold the details you provide during account creation, including contact data needed for sign-in and account messages. A clear account path helps us connect your request to the correct record.

Phone verification

Before account access, we may check your phone details to reduce mistaken identity and protect the account. If the number changes, contact us through the account help path for an update request.

Device activity

Your phone or desktop may send session, browser and security signals when you sign in. We use these signals to identify unusual access; private device content is not needed for this check.

Cookies and sessions

Cookies can keep your sign-in session, language choice and page settings available while you move through the account area. You can adjust browser cookie controls, though some account functions may then need another sign-in.

Retention and deletion

We retain account, payment reference and security records for as long as needed for account operation, dispute handling or legal duties. Ask us about a specific record and we will explain the available action.

Changes to your data

You can request access to, correction of or clarification about personal records through the privacy contact path. We may verify your account first so another person cannot obtain your details.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. They explain wallet records, phone checks, cookies, device activity and requests for changes without taking you away from the account support path.

It covers account details, phone verification, device and session signals, cookies, payment references and contact requests connected with your account. It also explains retention, access requests and corrections where local law permits.

Yes. The policy covers payment status, reference numbers and time stamps linked to DANA, OVO, GoPay and QRIS. We use those details to match a cashier event to the correct account.

We may use your phone number for account identification, sign-in support and phone verification before access. If the number is wrong or no longer yours, contact the account help path for a correction request.

We may receive browser, session, device and security signals connected with your sign-in. These details help us identify unusual account access and troubleshoot a mobile session without reading private files on your device.

Use the privacy contact route in your account area and state whether you need access, correction or clarification. We may ask for account verification before releasing or changing personal records.

We keep payment references and related account records for the period needed for service handling, disputes, security checks or legal duties. Contact us with a reference number to ask about a specific record.

Yes. Contact us through the privacy path if a cookie, sign-in session or device entry concerns you. You can also change browser cookie settings, although some account access steps may repeat.

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